FAQ

WHY IS MY CANDLE DISCOLORED?

Our candles are made from 100% natural, renewable and biodegradable soy wax and premium fragrance blends. Because we choose the most natural route, we do not add additives to our candles to help the candle keep it's white color. If your candle is discolored it is because some oil blends have a percentage of vanilla in them. Because of this, vanillin,  the organic compound that gives vanilla its flavor, causes discoloration. This is a 100% natural process. This does not affect the performance of your candle :)

WHY IS MY CANDLE  BUMPY AFTER I BURNT IT?

Our candles are made from 100% natural, renewable and biodegradable soy wax. Because of it's naturalness, after lighting your Krafted Kreations candle it may look a little bumpy. This is nothing to worry about; this helps prove our claim that we, in fact, only use 100% soy wax :)

HOW DO I KEEP MY WOODEN WICK LIT?

 Wooden wicks sometime take a sec to stay lit on the first light, patiences is key here. Before relighting your candle, trim the wick anywhere between 1/8 to 1/4 inches long, you can use scissors, nail clippers or a candle wick trimmer, or just tear off the burned part of the wick. The shorter wick height allows the wax to travel up the wick more effectively. In turn, this helps the flame to be properly fed. For more tips see our candle care page. 

IF I LIVE ON PEI  CAN I PICK UP?  WILL YOU DELIVER TO ME?

We only offer deliver to customers within the Charlottetown area. If you live outside of the Charlottetown area, you have two options. You can have your goodies shipped to you or, at checkout, you can opt for local delivery. If you choose local delivery, in the notes section and delivery instructions, please provide detailed directions when using this option. Please allow 1-2 days for your order to be delivered.

DO YOU OFFER WHOLESALE?

Yes we do! Feel free to contact us about wholesale inquires on the contact page or email us directly at kraftedkreationsco@gmail.com